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One workspace for conversation analytics
Ask questions in plain English, trace volume and response times across channels, and spot trends before they become fire drills—all tied to the same inbox your team already uses.
Real-time
Real-time metrics
Live volume, queues, and response health as conversations land.
50+
Integrations
Connect CRM, data warehouses, and messaging providers your team already uses.
Custom
Custom dashboards
Save views, share links, and pin what leadership actually checks weekly.
API
API-first
Pull aggregates and exports into your own tools without copy-paste.
Analytics deep dive
Real-time insights, built for operators
Charts where they clarify volume and mix; text-first cards where the story is the question or the workflow.
“Which channel spiked after the campaign?”
Typed once → chart + table in one view.
Natural-language answers
Ask in plain English and get charts, tables, and filters—no SQL or report builder required.
Volume trends
Spot spikes and drops across inbound, outbound, and automated traffic before they hit CSAT.
WA
SMS
Mail
Channel mix
See where conversations concentrate so you can staff and route spend where it matters.
Avg
MTWTFSS
Throughput vs target
Weekly message volume with an average overlay—ideal for pacing campaigns and SLAs.
86%SLA
First-response SLA
Track how often your team hits the window you promised—by queue, brand, or region.
MTTR12m
CSAT4.7
Open91%
QLive
Saved views & sharing
Pin dashboards for leadership, copy links for ops, and keep everyone on the same definitions.
Operational snapshot
Layered trends for leadership reviews—without exporting CSVs to rebuild the same chart every Monday.
From raw conversations to confident decisions
Scroll through how teams use ChatMaven analytics—questions on the left, visuals on the right, the same layout your operators already know from product walkthroughs.
Ask metrics
Plain language
Query bar
“Which channel missed SLA most last week?”
Top miss
SMS
Delta WoW
+18%
Ask once, see answers everywhere
Type a question in plain language and ChatMaven maps it to the right metrics—volume, SLA, channel mix, or agent load—without rebuilding a static dashboard for every meeting.
Channel mix
One timeline
Volume · 7d
WhatsApp
Web chat
SMS
Compare channels without spreadsheet gymnastics
WhatsApp, SMS, email, Telegram, and web chat roll up into one timeline so you can see where traffic spikes, which queue is lagging, and what changed week over week.
Governed explore
Roles & exports
Viewer · analyst role
PII columnsMasked
ExportsWatermark on
Governance that keeps pace with curiosity
Role-based views, export controls, and audit-friendly summaries mean analysts can explore while legal and security stay comfortable with who saw what—and when.
Get started today
Turn every thread into insight
Join teams that answer “what changed this week?” in seconds—not in a spreadsheet export. Start free, connect channels, and invite the people who need the numbers.
Free plan available · No credit card needed · Cancel anytime