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One inbox for every channel
Centralize SMS, Email, WhatsApp, Telegram, Messenger, WebChat, and more—so your team sees one timeline with shared context and AI assistance.
7
Channels unified
40%
Faster response
100%
Message visibility
Zero
Missed chats
Inbox superpowers
Everything your support and sales teams need to work from one queue—without tab-hopping or duplicate tools.
24/7 AI communication
Instant AI replies, natural language understanding, and seamless handoff to humans when conversations need a person.
Team collaboration
Shared inbox, internal notes and @mentions, and assign chats to the right agent without losing thread history.
AI desk triage
Automated intent detection, smart priority routing, and sentiment tags so urgent threads surface first.
Built for teams that live in the inbox
Sticky previews on the right, scroll-synced copy on the left—the same motion language as your channel pages, tuned for multi-channel ops.
One queue
SMS · Email · Web
Thread · Jordan Lee
WASMSEmail
Same SLA timer · same macros · full history merged.
Multi-channel support in one queue
Handle SMS, email, and WebChat without switching tabs—same SLA timers, same macros, and full customer history in one thread.
Lead capture
CRM sync
Hot lead · score 87
Fields pushed: company, budget range, preferred channel — owner set to SDR-East.
Sales & lead capture from any channel
Qualify inbound leads from WhatsApp or Instagram DMs, sync fields to your CRM, and route hot opportunities to reps automatically.
Ops pulse
Live depth & FRT
Last 15 min
42
Queue
1m
FRT
62%
WA mix
Real-time visibility for managers
Live queue depth, first-response time, and channel mix—so you can staff correctly and prove ROI without exporting spreadsheets.
Use cases
Who uses a unified inbox
Support, sales, and ops teams that refuse to juggle five tabs for one customer.
E-commerce & retail
One thread per customer across order emails, SMS shipping updates, and WebChat—so agents never re-ask for an order number.
SaaS & product teams
Triage bugs, trials, and billing from email and in-app chat in a single queue—macros and AI suggestions stay consistent everywhere.
Agencies & multi-brand
Separate workspaces per client with shared playbooks—same unified inbox UX, different channels and tone per brand.
B2B sales & success
Inbound leads from email, LinkedIn, and chat land in one place—routing rules and CRM sync keep reps focused on revenue.
Healthcare & appointments
Route sensitive threads by channel policy, keep consent notes visible, and escalate to humans with full cross-channel context.
Financial services
Fraud alerts, secure links, and document requests across SMS and email—with audit trails that show who touched what and when.
Get started today
Start your unified inbox today
Connect your first channel, invite your team, and see every message in one place—with AI that drafts and escalates on your rules.
Free plan available · No credit card needed · Cancel anytime