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Retail & E-commerce
Turn every shopper conversation into revenue and loyalty
Automate order tracking, product discovery, and returns on WhatsApp, Instagram, and Web—while humans take the edge cases.
SWhatsApp
Shop Assist
online · WhatsApp
Where is order #48291?
2:14 PMOut for delivery today — ETA 4–6 PM. Want the live tracking link?
2:14 PMYes please.
2:15 PMSent. If it slips past 6, reply here and I'll escalate to carrier support.
2:15 PMStart a returnSize guide?
In action
Product outcomes Retail & E-commerce teams track every week
Order Status Sync
Deflect “where is my order?” before it hits the inbox
Connect OMS and carrier webhooks so shoppers get live ETAs on WhatsApp and web chat—without agent copy-paste.
- Split-shipment and multi-parcel aware
- Proactive delay nudges before CSAT drops
- Warm handoff with order timeline attached
91%
Tracking automated
4s
Avg reply
18%
Escalated
Merchandising AI
Recommend in-stock SKUs that protect margin
Ground discovery in your PIM and inventory so assistants never push OOS or off-brand bundles.
- Fit and attribute-aware comparisons
- Region inventory checks
- Guardrails for discount depth
79%
Product Q&A auto
+12%
Attach rate
97%
CSAT
How it works
From catalog knowledge to shopper answers in three steps
Ingest products and policies once, then publish the same agent across WhatsApp, web chat, and email.
Step 1
Ingest industry knowledge
Catalog feeds, shipping FAQs, return PDFs, and storefront links.
Step 2
ChatMaven AI engine
Inventory-aware answers with discount and refund guardrails.
Step 3
Omnichannel output
Resolve in chat—or hand off to CX with order context attached.
Web ChatWhatsAppInstagram
In the wild
Where retail & e-commerce teams put ChatMaven to work
Unify WhatsApp, Instagram, web chat, and email so AI handles catalog questions, order tracking, cart recovery, and returns—while humans take the edge cases with full context.
AI Agent Active · 24/7 Shopper Support
Impact
Prove retail ROI from deflection to recovered carts
Track automation, response time, and CSAT while humans still handle refunds and VIP cases.
ChatMaven Analytics
Live performance preview
82%
Tickets automated
4s
Avg response time
97%
Shopper satisfaction
Automation mix
Order tracking91%
Product Q&A79%
Returns handoff24%
97%CSAT
Prompt playground
Try real retail & e-commerce prompts in the live sandbox
Click a prompt chip to open the demo preloaded with that question—or start free-form in the sandbox.
Omnichannel
Works with the channels you already use
Publish one trained agent across messaging, web chat, email, and your CRM—without rebuilding playbooks per channel.
WCWeb ChatWHWhatsAppINInstagramEMEmailHUHubSpot
Get started today
Ready to automate retail support at scale?
Spin up a workspace, connect your storefront and channels, and preview AI replies before you go live with customers.
Free plan available · No credit card needed · Cancel anytime