Direct reservations & inquiry handling
Guide fare rules, room categories, and package inclusions from your CRS or OTA feeds. Hand off complex itineraries with full context.
“Any beach packages under $2k this month?”
Loading…
Travel & Hospitality
Delight every guest before they even check in
Automate guest inquiries, room bookings, and local recommendations across WhatsApp, Web Chat, and Email so your front desk can focus on high-touch hospitality.
AI Agent Active · 24/7 Guest Support
Customer journeys
Core travel & hospitality flows your team can automate
Automated check-in & amenity FAQs
Collect arrival times, preferences, and IDs on messaging channels. Remind guests of deposit, parking, and early check-in policies before they reach the lobby.
“What time is check-out?”
WhatsApp concierge & local guides
Share directions, trusted partners, and safety tips from your approved content library—after hours, without a concierge bottleneck.
“Is parking available?”
Itinerary & disruption updates
Send delay, gate, and weather alerts automatically. Two-way chat lets travellers rebook without waiting on hold.
“My flight is delayed — can I push check-in?”
Human-in-the-loop front desk handoff
Escalate VIP requests, complaints, and payment issues to staff with the full transcript so guests never repeat themselves.
“Can I bring my pet?”
Omnichannel guest messaging
One thread per guest across web chat, WhatsApp, Instagram, and email—so the brand voice stays consistent at every touchpoint.
“I messaged on WhatsApp earlier about a late arrival.”
How it works
From hotel knowledge to guest answers in three steps
Ingest policies and packages once, then publish the same agent across WhatsApp, web chat, and email.
Step 1
Ingest industry knowledge
PDFs, rate sheets, amenity FAQs, and property site links.
Step 2
ChatMaven AI engine
Multilingual, 24/7 answers in your brand voice with clear boundaries.
Step 3
Omnichannel output
Instant resolution—or front-desk handoff with full context.
WhatsAppWeb ChatEmail
Product preview
Try the live Travel & Hospitality agent
Test how our AI agent handles complex guest inquiries in real-time—check-out times, pets, parking, and more.
“What time is check-out?”“Can I bring my pet?”“Is parking available?”
TWhatsApp
TripNest Concierge
online · WhatsApp
Can I get a late checkout?
9:41 AMLate checkout until 2 PM is $45 if available. Want me to check for your room?
9:41 AMYes — room 412.
9:42 AMConfirmed for 2 PM. I'll message the front desk and send your updated receipt.
9:42 AMPet policy?Is parking available?
Impact
See the ROI front-desk teams actually feel
Deflect routine amenity and booking questions while guests still get hotel-grade responses.
ChatMaven Analytics
Live performance preview
85%
Tickets automated
4s
Avg response time
98%
Guest satisfaction
Automation mix
Booking FAQs92%
Amenity / policy81%
Handoff to desk18%
98%CSAT
Omnichannel
Works with the channels you already use
Publish one trained agent across messaging, web chat, email, and your CRM—without rebuilding playbooks per channel.
WHWhatsAppWCWeb ChatEMEmailINInstagramHUHubSpot
Get started today
Elevate the guest journey end to end
Connect your CRS, PMS, and messaging channels—then launch AI playbooks that match your brand voice.
Free plan available · No credit card needed · Cancel anytime